More FAQs

1How much money do I have to pay upfront for you to get started?
$0.00. We have a ‘pay when happy’ policy. We recommend never giving deposits to a window company.
2What are the different ways I can pay?
Cash, check, or credit card are all fine of course, and we also have some financing options if you are interested.
3Can you tell me more about your financing options?
We can give you custom choices, including a 12-month same as cash offer. When you call or email us, be sure to ask about a payment plan.
4Does window installation take a long time?
The whole process does not take very long at all. If you like your quote and decide we’re the right company for you, we’ll come out within a few days to take exact measurements. Your custom windows usually arrive and are installed within 3–5 weeks.
5Are your windows manufactured in Colorado?
Our Soft-Lite Windows are made in Streetsboro, Ohio. Some Colorado Springs window companies try to tell you that your windows need to be manufactured in Colorado in order to hold up in this altitude. We can tell you that after thousands of window installations in Colorado, we’ve never had a single problem with altitude and our windows.
6How long is your warranty on your windows?
It’s lifetime – and we mean lifetime. For every window we sell and install, as long as your home is still standing, you’ll never have to spend another dime on your windows. No fine print, no exclusions.
7Can you replace my windows in the winter?
Yes – don’t hesitate to call us year-round.
8What if I’d prefer a salesman to come to my home?
To be honest, if you want a long-winded sales presentation, we’re probably not the right company for you. Please do remember that we will come to your home if you decide to do business with us, so we can get exact measurements. But we never come to your home to “sell you.”
9Will your quote change after you’ve taken measurements?
No, we never do that. Our quote is guaranteed to be 100% accurate. No hidden fees, no pricing games – ever.
10Can you really give an accurate quote without coming to a home?
After years of quoting projects, we know exactly what to ask to provide you with a fully accurate quote. The truth is many window companies make it sound more complicated than it is. If you have an unusual situation, we can always have you email or text us a picture. It really is an easy process!